Sony, Customer Service and Professionalism

Late last week there was something of a blog storm over a video photographer Matt Granger posted about his experiences with Sony’s customer service. If you haven’t seen it already check it out. Basically he had a terrible time getting customer service for his professional Sony cameras. After he posted the video, many of those in the photographic community who also use Sony products chimed in with their own similar stories of Sony’s poor customer service. While I haven’t had to deal with Sony’s customer service here on for any of their Photography products, I too have heard the stories, and have had to deal with the company for other issues.